The sales tax rate applying to an order depends on the order delivery address. In Canada, New Look Eyewear collects sales tax for products ordered on this website. These corrections can be made even after the acceptance of an order. However, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. We do our best to provide you with accurate information on our website. In that case, you will receive a notice within 48 hours. We may have to cancel an online order placed if, for example, the item ordered unexpectedly becomes unavailable for shipment. You may decide to cancel your order or replace it with another item. However, we may not be able to provide the chosen item as it may be out of stock. We work hard to show only the available articles. CHANGES TO INFORMATION ON OUR WEBSITEĭates of the current offers, prices and availability of goods on the website may be changed without notice. If you have already received the shipping confirmation e-mail, you can return your order upon receipt by following the steps above. Please note that in-store purchases can only be exchanged or refunded in-store.Ĭancelling your order is only possible if your order hasn't shipped and before you have received a shipping confirmation e-mail. All refunds are made using the same transactional method used for payment. Return the item to any New Look Eyewear store. The refund will be processed after inspection by our distribution centre. All refunds, excluding shipping fees, are made using the same transactional method used for payment. Go to a Canada Post office to send your package. Seal your box securely and affix the return label on the sealed box. Include a copy of the original invoice. Use the shipping box and prepaid label provided with your order to return the item. Your purchase must be in its original packaging and tags must still be attached (if applicable).
#FIRMOO GLASSES RETURN POLICY FOR FREE#
TWO EASY WAYS TO RETURN YOUR PURCHASE FOR FREE
#FIRMOO GLASSES RETURN POLICY FULL#
With our comfort & satisfaction warranty, you have 90 days to return your prescription glasses for a full refund. Thanks to our high quality standards, your glasses are guaranteed. Beyond that date, contact our customer service at 1 800 463-5665. If you are not satisfied with your purchase, you can return it for free and get a refund within fourteen (14) business days from the receipt date for all non-prescription glasses or ninety (90) days for all prescription glasses.